Shipping & Delivery Policy
Shipping & Delivery Policy – Inter-Spice.com We strive to make ordering and receiving your spices as smooth and enjoyable as possible. If you have any questions or concerns, our customer service team is here to help 7 days a week. Below is everything you need to know about how your order is processed and delivered.
Shipping Costs
Free shipping on every order across Canada! All products are delivered to your door 100% free of charge, with no minimum order value required. We cover the full cost of shipping as a thank-you to our customers.
Shipping Your Order
Found the perfect spice blend? We’ll get it to you fast!
| Detail | Information |
|---|---|
| Order Cut-off Time | 12:00 PM EST (Eastern Standard Time – Toronto) |
| Processing Time | Orders are prepared within 1–2 business days (Monday to Friday) |
| Estimated Delivery | 5–7 business days (Monday to Friday) across Canada |
| Free Shipping | Applies to all Canadian addresses |
You’ll receive a personal tracking code via email as soon as your order ships. Track your package in real-time through our logistics partner — visit our Track & Trace page for details.
Need it faster? Contact us before the cut-off time — our team will do their best to expedite!
Delivery of Your Order
Your spices are on their way — time to get cooking! If something isn’t right (wrong item, damaged, etc.), see our Returns Policy for easy exchange or return options.
Defective or Damaged Product?
We’re sorry that happened!
- First incident: We’ll send a replacement package free of charge (no refund needed).
- Second incident: We’ll issue a full refund of the purchase price.
Just contact us with photos of the damage within 7 days of delivery.
Ordering Process – Simple & Secure
Shopping at Inter-Spice.com is easy:
- Browse & Add to Cart Visit the product page and click “Add to Cart”. Double-check your selected spice type, grind, or size.
- Proceed to Checkout Review your cart and click “Proceed to Checkout”.
- Enter Your Details Fill in your shipping and billing information. Verify everything is correct — accuracy ensures smooth delivery!
- Review Shipping Confirm your address. You’ll see a note confirming free shipping nationwide. Click “Proceed to Payment”.
-
Choose Payment Method All payments are SSL-encrypted for maximum security. Accepted methods:
- Visa
- Mastercard
- American Express
- More payment methodes are displayed at the checkout
- Complete Your Order Click “Place Order” and follow your payment provider’s steps. You’ll get an instant confirmation email.
Lost or Undelivered Parcel?
In the rare case your order is lost in transit:
- We’ll reship your full order at no cost before considering a refund.
- If your package is not received within 30 days of shipment, we’ll issue a full refund.
Always track your order using the provided code. Contact us immediately if there’s an issue.
Need Help?
We’re here for you!
Company information:
Store name: Inter-spice
Company name: Savours Du Monde
Company number: 912 345 678
Adress: 45 Rue des Épices, 13006 Marseille, Frankrijk
Email: Info@inter-spice.com
Phone: +1 (604) 555-0192
Business hours: Mon–Sat: 09:00 – 17:00
Sunday: Closed (EST) Eastern Standard Time (Toronto)