Privacy Policy

Last updated: November 2025 Inter Spice (“we”, “us” or “our”) operates an e-commerce store offering spices, herbs, and related culinary products to customers in Canada. Protecting your personal data and respecting your privacy is fundamental to how we conduct our business. This privacy policy explains how we collect and use your personal data when you use our website, purchase products, or interact with us. It also describes your rights and our obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws (such as British Columbia’s Personal Information Protection Act, Alberta’s Personal Information Protection Act, and Quebec’s Act respecting the protection of personal information in the private sector), and the Canada’s Anti-Spam Legislation (CASL). Please read it carefully.

1. Who we are and contact details

Inter Spice is a trading name of Inter Spice Ltd., a company registered in British Columbia, Canada. We act as the data controller for the personal information we collect via our online store and marketing activities. If you have any questions about this policy or wish to exercise your rights, please contact us:

2. Personal data we collect

We collect personal information that you provide directly, automatically through your interactions with our site, and occasionally from third parties. The types of data we collect include:

2.1 Data you provide

  • Identification data such as your name, title, and date of birth (if required for age-restricted products).
  • Contact details including billing and delivery address, email address, and telephone number.
  • Account credentials such as username and password when you create an account.
  • Order and transaction data including items purchased, payment method, delivery details, and invoice records.
  • Marketing preferences (e.g., whether you wish to receive promotional emails or SMS).
  • Communications you send us (e.g., emails, chat messages, product reviews, or responses to surveys).
  • Complaints data: if you submit a complaint about how your data is used, we will collect your complaint details and our correspondence.

2.2 Data we collect automatically

When you visit our website, we automatically collect certain information from your device, including:

  • Technical data such as your IP address, browser type, device identifiers, time zone, page interactions, and error logs.
  • Usage data such as pages viewed, time spent on pages, clicks, and navigation patterns. We use this to understand how visitors use our site and to improve it.

2.3 Data from third parties

  • Payment processors: we receive confirmation of payment status from our payment service providers but do not store your full card details.
  • Analytics providers: we use Google Analytics to help us analyse website traffic (see Section 5). The service uses cookies to collect aggregated statistics about site usage; we do not receive information that personally identifies you.

3. How we use personal data and legal bases

We will only process your personal data when the law allows us to. Below are the main purposes and the legal bases we rely on under PIPEDA and applicable provincial laws:


Purpose Examples Legal basis
To fulfil orders and provide our services Processing and delivering your purchases, managing payments, contacting you about your order, providing account functionality, and arranging returns or exchanges. Performance of a contract; legitimate interests (efficient order management).
Customer support and communications Responding to your queries or complaints; notifying you about changes to our terms or services. We record and investigate any complaint and keep you informed of the outcome. Legitimate interests (providing customer service) and compliance with legal obligations (responding to complaints under PIPEDA).
Marketing and promotions Sending you emails or SMS about new spice blends, special offers, recipes, and updates. You can opt out at any time. Express consent (required under CASL for commercial electronic messages) or legitimate interests (promoting our business where consent is not required).
Analytics and website improvement Using first-party cookies and Google Analytics to understand how visitors use our site and improve performance. We provide clear information and an opt-out facility. Legitimate interests (improving our website); consent where required under applicable privacy laws.
Fraud prevention and security Verifying identity, detecting fraudulent activities, and protecting the security of our services. Legitimate interests (preventing fraud), legal obligations.
Legal and regulatory compliance Retaining financial records, responding to law enforcement requests, complying with tax and consumer laws, and fulfilling our privacy law obligations. Legal obligations under PIPEDA, provincial privacy laws, and other applicable regulations.

4. Disclosure of personal data

We may share your personal data with:

  • Service providers who process data on our behalf, such as payment processors, logistics companies (e.g., Canada Post, FedEx), IT support, marketing agencies, and analytics providers.
  • Regulators and authorities if required by law or to protect our rights.
  • Professional advisers including lawyers, accountants, auditors, and insurers.
  • Successors: if our business is sold or merged, your data may be transferred to the new owners under strict confidentiality obligations.

We require all third parties to respect the security of your personal data and to process it in accordance with Canadian privacy laws. International transfers are subject to appropriate safeguards (e.g., standard contractual clauses or adequacy decisions).

5. Cookies and similar technologies

A cookie is a small text file placed on your device when you visit a website. We use cookies and similar technologies (such as pixels and device fingerprinting) for the following purposes:

  • Essential cookies that enable our website to function (e.g., keeping your session active or enabling shopping cart functionality). These are always active and cannot be disabled.
  • Analytics cookies that help us understand how visitors use our site. We set these cookies only after informing you and providing an easy way to opt out.
  • Performance and customization cookies that remember your preferences (e.g., language, region, spice preference filters) to improve your experience.
  • Marketing cookies that track your browsing habits and may be used to deliver personalized advertising (e.g., via Google Ads or social networks). These cookies will only be set with your explicit consent.

You can manage your cookie preferences at any time through our cookie banner, which allows you to accept, reject, or customize cookies. Your browser may also allow you to block or delete cookies via settings. For more information, please see our Cookie Policy.

Google Analytics and tracking tools

We use Google Analytics to collect aggregated statistics about how visitors use our site. Google Analytics sets cookies (_ga, _gid, and related identifiers) to distinguish unique users and track site usage for statistical purposes. We configure Google Analytics to anonymize IP addresses where possible. You can opt out of Google Analytics by adjusting your cookie preferences or installing the Google Analytics Opt-out Browser Add-on.

Our website may also embed content from other services (e.g., social media plugins). These third parties may set cookies on your device when you interact with their content. We encourage you to review the privacy policies of these third-party services.

6. Retention of personal data

We will keep your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and the services provided. For example:

  • Order and transaction records are kept for seven years to comply with Canada Revenue Agency (CRA) tax and financial regulations.
  • Account data is retained while your account is active and for a reasonable period thereafter to handle queries or disputes.
  • Marketing preferences are kept until you withdraw consent.
  • Complaint records and data subject access request (DSAR) correspondence are kept in accordance with regulatory guidance.

When we no longer need your personal data, we securely delete or anonymize it.

7. Your rights

You have several rights under Canadian privacy law. We respect these rights and will respond to your requests in a timely manner.

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.
  • Right to erasure/deletion: You can request deletion of your personal data in certain circumstances (e.g., when it is no longer necessary or where you withdraw consent).
  • Right to object or restrict processing: You have the right to object to certain types of processing (e.g., direct marketing) or request restriction while we investigate your concerns.
  • Right to data portability: You can ask us to provide your personal data in a structured, commonly used, and machine-readable format or to transfer it to another service provider.
  • Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
  • Right to complain: If you believe we have not complied with privacy laws, you may lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) (www.priv.gc.ca) or the relevant provincial privacy oversight body.

How to exercise your rights

Contact us using the details in Section 1. We will acknowledge your request and respond within 30 days. We may extend this timeframe if we require additional information to verify your identity or clarify your request.

8. Complaints mechanism

Canadian privacy laws require organizations to have accessible complaint procedures. Inter Spice provides an online complaint form on our website and accepts complaints via email or post. We will:

  1. Acknowledge receipt of your complaint within 5 business days.
  2. Investigate the matter, conducting reasonable and proportionate inquiries.
  3. Inform you of our findings and any remedial action taken as soon as the investigation is complete.
  4. Record the complaint and our response for compliance purposes.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or seek a judicial remedy.

9. Changes to this privacy policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the date at the top of this policy and, if appropriate, by other means such as a notice on our website or by email. We encourage you to review this policy periodically.

10. Further information

If you have any questions about this privacy policy or our data processing practices, please contact our Data Protection Officer using the details in Section 1. For general information about your privacy rights, visit the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Do you have a question? We are available 7 days a week to answer all your questions! If you want to return a product or have a question, we are here to help!

Company information:

Store name: Inter-spice

Company name: Savours Du Monde

Company number: 912 345 678

Adress: 45 Rue des Épices, 13006 Marseille, Frankrijk

Email: Info@inter-spice.com

Phone: +1 (604) 555-0192

Business hours: Mon–Sat: 09:00 – 17:00
Sunday: Closed (EST) Eastern Standard Time (Toronto)